FAQs

Our contact details can be found on our contact page. Feel free to contact us with any questions! You can also e-mail us at simon@novoprint.co.uk or sales@novoprint.co.uk. We pride ourselves in our speedy response times. If you need to speak with our team immediately, please call us on 0333 305 8432 and our staff will be happy to assist you during office hours.

We take complaints very seriously and will make every effort to rectify them to the full satisfaction of our customers. We’ll make it our priority to find the right solution for you as fast as we can. Please submit your complaint online by clicking on the link below:

 

http://novoprint.co.uk/file-a-complaint/

Our terms and conditions can be found here: http://novoprint.co.uk/general-terms-conditions/.

If you have more specific questions about your order, you can always contact us using an option from our online contact page: http://novoprint.co.uk/contact-our-team/. Our staff would be more than happy to help.

Calling Novo Print Limited by telephone costs the local standard rate. Our staff will be happy to assist you during office hours. Prefer a free option? Contact us through e-mail and you will receive a speedy response during business hours.

Please telephone us immediately! We will try to stop it before it starts being printed. We expect that the artwork you upload to your order is the artwork you want to be printed and will be sent straight to print if all artwork is correct, but we will do everything in our power to incorrect printing. Our speedy personal service improves the chances of us intercepting incorrect artwork.

Yes. This is because you need to provide us with your delivery address and your contact information so we can have your order delivered to you safely and so we can contact you regarding your order if needed. You are also able to track orders through this account. Your information will not be given to any third parties.

To order a product, you need to firstly select all the options you want on the selections page for that product. Once you have selected an option from each section, the ’Add to Cart’ button will then become available. Click on that button to add the product with the selections you’ve made to your shopping cart. If you want to add more than one product to your shopping cart, go to that other product page and repeat this process until you have made all selections you’d like and then again click to add the item to your shopping cart.

Once you have all the items in your shopping cart and you are ready to proceed to checkout and pay for your order, you can then proceed through the checkout by simply clicking on the checkout link on the website.

After you have completed checkout, you can upload your artwork in the ‘MY ORDERS’ section. If we are designing the artwork for you will need to approve the artwork before it is sent to print. This can be done by either phone or email.

Once in production it will be printed and then sent to you with the turnaround speed you have chosen.

You can check the status of your order by logging into your account on our website. There you can see what stage your order is currently in and if there is any action required from you. You will also receive emails from us if there is a concern regarding your artwork, or to notify you that your artwork has been accepted. Normally you will also receive an email with a tracking link once your order is dispatched too, so you can follow the progress of your delivery all the way to your door!

We do this as an extra service to you, ensuring the process is as trouble free and as simple as possible!

Need a product that is not available on our website? Or would you like a product on our website, in a different form to the options offered? You can e-mail or telephone us for a fast efficient service. 

The prices of the items we sell can be found on our website, but we are happy to provide a bespoke quote via telephone or e-mail too.

You can also complete a bespoke quotation request form by clicking on the link below:
http://novoprint.co.uk/request-bespoke-quote/

This may be possible in certain circumstances for a small charge, or free with big orders.

You can also request a FREE sample pack which has many of our most popular business cards and flyer examples inside.

http://novoprint.co.uk/shop/hot-sale/free-sample-products/

The pack is FREE and all we ask is you pay the postage cost of £1.00

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